Property Package Program Rules and Regs Persons In Our (Wisconsin Correction Institution) Care: Orders may be placed directly with Union Supply Direct where institutional policy allows. Please use provided order forms. See your property room staff for an order form. FAMILY & FRIENDS: Family & Friends may place orders for residents online, by phone or mail. Please check with your PIOC to ensure the PIOC is eligible to receive the specific items you are ordering. For more information please visit our website at WIpackageprogram.com. PRODUCT: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog, order form or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described, your remedy is to immediately return it, unused, upon receipt while complying with your facility’s rules and regulations. In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers. ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status. PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order (we only accept domestic money orders printed in the U.S.), cashier’s check, institution check, personal check (must have name, address, and phone number imprinted on check) and Paypal. Full payment must be made prior to an order being processed. We accept Credit/Debit cards and prepaid cards with Visa/MasterCard logos. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged. For customers not located in Wisconsin, we accept Cash payments via ACE Cash Express, there are 900 ACE Cash Express locations nationwide, pleae check our website for more information. SALES TAX: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the next page for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order. Sales Tax rates are subject to change at any time. FACILITY TAX RATE 5.5% 5.5% 5.5% 5.5% 5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5.5% 5% 5.5% 5% 5% 5.5% 5% 5.5% 5.5% 5.5% 5% 5.5% 5.5% 5.5% 5% 5% 5.5% SHIPPING: Free shipping on all orders. CUSTOMER SERVICE: To inquire about an order or return contact us at: ATTN: Customer Service, Union Supply Direct Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059 Toll Free Phone: 562-361-5706 WIcustomerservice@unionsupplydirect.com RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days of receipt. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $10 or 50% of the purchase price, whichever is lesser. All exchanges must be done within 30 days of purchase. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages. Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder. Send all returns/exchanges to: Attn: Returns Department N59 W 13401 Manhardt Dr., Suite 300, Menomonee, WI 53051 WARRANTY INFORMATION: All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. *Swintec typewriters must be returned to Swintec Corporation for repair once engraved if warranty service is required or for any exchanges. See address below. Swintec Corporation 320 West Commercial Ave, Moonachie, NJ 07074 Hobby privileges are subject to change without notice. Persons In Our Care (PIOC) can receive a total of $100 of Hobby product each month, excluding tax. Musical Instruments are not included in the $100 limit and must be purchased separately. Limit resets on the 1st of each month. Persons In Our (Wisconsin Correction Institution) Care: Orders may be placed directly with Union Supply Direct where institutional policy allows. Please use provided order forms. See your Leisure Time Activity staff or Business Office for a Hobby package order form. FAMILY & FRIENDS: Family & Friends may place orders for residents online, by phone or mail. Please check with your PIOC to ensure the PIOC is eligible to receive the specific items you are ordering. For more information please visit our website at WIpackageprogram.com. PRODUCT: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. All Union Supply Group offered hobby items conform to ASTM D-4236, confirming that they have been properly labeled for chronic health hazards, in accordance with the federal Labeling Hazardous Art Materials Act (LHAMA). In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers. ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status. PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order (we only accept domestic money orders printed in the U.S.), cashier’s check, institution check, personal check (must have name, address, and phone number imprinted on check) and Paypal. Full payment must be made prior to an order being processed. We accept Credit/Debit cards and prepaid cards with Visa/MasterCard logos. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged. For customers not located in Wisconsin, we accept Cash payments via ACE Cash Express, there are 900 ACE Cash Express locations nationwide, please check our website for more information. SALES TAX: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the next page for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order. Sales Tax rates are subject to change at any time. SHIPPING: Free shipping on all orders. CUSTOMER SERVICE: WIcustomerservice@unionsupplydirect.com To inquire about an order or return contact us at: ATTN: Customer Service Union Supply Direct Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059 Toll Free Phone: 562-361-5706 RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged for $10 or 50% of the purchase price, whichever is lesser. -All exchanges must be done within 30 days of purchase. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder. Send all returns/exchanges to: Attn: Returns Department N59 W13401 Manhardt Dr. Suite 300 Menomonee Falls, WI 53051 WARRANTY INFORMATION: All items are covered by the manufacturer’s warranties as stated on or inside the products you have purchased. Please refer to these details in regards to your purchase. Please send your product directly to the manufacturer for warranty service. Hobby privileges are subject to change without notice. Musical Instruments are not included in the $100 Hobby limit and must be purchased separately from Hobby items. Persons In Our (Wisconsin Correction Institution) Care: Orders may be placed directly with Union Supply Direct where institutional policy allows. Please use provided order forms. See your Leisure Time Activity staff or Business Office for a Hobby package order form. FAMILY & FRIENDS: Family & Friends may place orders for residents online, by phone or mail. Please check with your PIOC to ensure the PIOC is eligible to receive the specific items you are ordering. For more information please visit our website at WIpackageprogram.com. PRODUCT: All items must have the item number, quantity, description, size and price marked clearly on your order form. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content of our catalog or website is accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time. If a product offered by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. In the event USG is notified of a stock issue, manufacturer delay, or discontinuation of an item, USG will immediately inform WI DOC and provide an estimated timeframe they expect the item back in stock, or suggest another method of resolution as appropriate. Such issues are communicated to Friends & Family through the USG website and/or email blasts, and to PIOC via the IVR phone system and/or posted flyers. ELIGIBILITY: PIOC’s are responsible for researching their eligibility for items as provided in DAI Policy 309.20.03 and are responsible for any returns that are non-complaint with their status. PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: MasterCard, Visa, Discover, money order (we only accept domestic money orders printed in the U.S.), cashier’s check, institution check, personal check (must have name, address, and phone number imprinted on check) and Paypal. Full payment must be made prior to an order being processed. We accept Credit/Debit cards and prepaid cards with Visa/MasterCard logos. There will be a hold on your credit card/debit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships. For prepaid card payments, funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged. For customers not located in Wisconsin, we accept Cash payments via ACE Cash Express, there are 900 ACE Cash Express locations nationwide, please check our website for more information. SALES TAX: Sales tax is required by the State of Wisconsin. State and local taxes vary by the location of each facility. Please see the tax rate table on the next page for your specific tax rate. Actual sales tax may vary from the rate shown, and final tax rates are determined by the Wisconsin Department of Revenue. Please visit our website for the current tax rate which will be applied to your order. Sales Tax rates are subject to change at any time. SHIPPING: Free shipping on all orders. CUSTOMER SERVICE: WIcustomerservice@unionsupplydirect.com To inquire about an order or return contact us at: ATTN: Customer Service Union Supply Direct Dept. 500, P.O. Box 619059, Dallas, TX 75261-9059 Toll Free Phone: 562-361-5706 RETURNS: Used, abused or damaged items cannot be returned, exchanged or refunded. Please check all of your items upon receipt. If any of these items are found to be defective or damaged in shipping, please notify your Property Room officer to arrange a return or exchange. All products must come back to us directly from the facility. For security purposes, we cannot accept any product that has left the facility. You must return these goods within 30 days. All original boxes and packing material are required on any returned goods. These goods will be repaired or replaced at no cost to you. All merchandise that was ordered in error, for any reason, can be exchanged $10 or 50% of the purchase price, whichever is lesser. All exchanges must be done within 30 days of purchase. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. If a package or item(s) is returned by you or your facility for any reason other than because the item(s) are damaged or the wrong item(s) were sent, a restocking fee of $10 or 50% of the purchase price, whichever is lesser will be deducted from your refund. If the cost of the refused package or item(s) is less than the restocking fee, no refund will be issued. Shipping Fees are non-refundable for refused packages. Refunds and Cancelations: Please Note: All credit card order cancelation notifications are sent via email to the customer. Please ensure to check your spam folders prior to the ordering period ending. Please whitelist customerservice@unionsupply.com to avoid any emails from Union Supply going to your spam folder. Send all returns/exchanges to: Attn: Returns Department N59 W13401 Manhardt Dr. Suite 300 |
